ci777 Privacy Policy
This policy provides a full description of how your personal information is collected, used, stored, and kept secure on the ci777 platform.
1. Introduction
ci777 ("we", "our", "platform") is a trusted online betting and casino service provider in Bangladesh. The privacy and security of your personal information is our highest priority. This privacy policy explains what information is collected when you use the ci777 website, why it is collected, and how it is managed.
1.1 Scope of the Policy
This privacy policy applies to all services, websites, mobile interfaces, and related technology platforms of ci777. By registering an account on ci777 or by continuing to use the services, you are considered to have accepted the terms of this privacy policy.
1.2 Policy on Minors
ci777 services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately.
2. What Information We Collect
Various types of information need to be collected on the ci777 platform in order to provide proper services, verify accounts, and ensure security. The details of that information are described below.
2.1 Identity Information
- Full name and date of birth
- National ID (NID) or passport number (for verification purposes)
- Valid email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- Residential address
2.2 Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay numbers)
- Bank account information (for bank transfers)
- Deposit and withdrawal transaction history
- Betting and gaming transaction records
2.3 Technical Information
- IP address and device identifiers
- Browser type and operating system
- Cookie and session data
- Login date, time, and location information
2.4 Behavioural Information
- Browsing patterns and page visit data on the site
- Game selection and play preferences
- Promotional offer usage information
- Customer support contact history
3. Purpose of Using Information
ci777 uses collected information only for the following legitimate purposes. Any unauthorised use of personal information is entirely contrary to this policy.
- Account creation, management, and verification — to confirm your identity and create a secure account environment.
- Financial transaction processing — to smoothly complete deposits, withdrawals, and bonus payments.
- Customer support — to quickly resolve your questions and issues via 24/7 live chat.
- Platform security and fraud prevention — to detect suspicious activity and keep your account secure.
- Responsible gaming monitoring — to identify patterns of excessive betting and provide assistance when needed.
- Personalised experience — to present games and promotional offers according to your preferences.
- Legal compliance — to retain necessary information in accordance with applicable laws and regulations.
- Service improvement — to analyse user experience and further improve the platform.
4. Information Sharing and Third Parties
ci777 never sells your personal information to third parties. However, information may be shared in a limited way in certain specific circumstances.
4.1 Payment Processors
The minimum necessary information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely for the purpose of completing transactions.
4.2 Technology Service Providers
We work with trusted technology partners for server hosting, data analytics, and security services. These providers are contractually bound to keep information confidential and may not use it for any purpose other than their designated work.
4.3 Legal Authorities
It may be necessary to provide certain information to relevant authorities in response to court orders, investigations, or legal obligations. In such cases, ci777 is required to comply with the law and will make reasonable efforts to notify you.
5. Cookies and Tracking Technologies
ci777 uses cookies and similar technologies to provide an improved and personalised experience. Cookies are small data files stored in your browser.
5.1 Essential Cookies
These cookies are essential for the core functionality of the website. They are required to maintain login sessions, perform security verification, and keep banking transactions secure. Blocking these cookies will prevent the website from functioning properly.
5.2 Analytical Cookies
These cookies help us understand which parts of the site users visit most. We use this information to improve the quality of the site's services. These cookies operate on an anonymous basis.
5.3 Functionality Cookies
These cookies are used to remember your preferences, language selection, and other personal settings. They make each of your visits more convenient.
5.4 Managing Cookies
You can control or delete cookies by going to your browser settings. However, doing so may limit some functionality of the site. Contact us by email for more details.
6. Security Measures for Information
ci777 follows industry-standard security technologies and practices to keep your personal and financial information secure.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall Protection
Robust firewalls and intrusion detection systems are always active.
Access Control
Only authorised personnel can access specific information.
Regular Review
Security measures are regularly tested and updated.
6.1 Response to a Data Breach
In the event of an unexpected data breach, ci777 will conduct a prompt investigation and notify affected users as quickly as possible. Immediate steps will be taken to secure affected accounts and the relevant authorities will be informed.
7. Data Retention Period
ci777 retains your personal information only for as long as it is needed or as required by law.
7.1 Active Accounts
All information is retained for as long as your account remains active. This information is used to improve your service experience and to maintain transaction records.
7.2 Closed Accounts
Even after an account is closed or deactivated, certain information must be retained for a defined period due to legal obligations. Once that period has passed, the information is permanently deleted or anonymised.
8. Your Rights
ci777 believes that every user has the right to control their own information. You have the following rights.
8.1 Right to Access Information
You may request a copy of the information stored about you from ci777 at any time. To make this request, send an email to [email protected].
8.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Providing accurate information helps maintain the quality of your service.
8.3 Right to Delete Information
Where there is no legal obligation to retain it, you may request that your personal information be deleted. Processing this request may take some time.
8.4 Right to Object to Processing
You have the right to object to marketing communications or specific data processing. ci777 will take appropriate action upon verifying your objection.
8.5 How to Exercise Your Rights
To exercise any of the above rights, send an email from your registered email address to [email protected]. Clearly state the subject of your request. ci777 will respond to your request within a reasonable time. The customer support team is also available to assist you via 24/7 live chat.
9. Changes to the Policy and Contact
9.1 Policy Revisions
ci777 reserves the right to revise this privacy policy from time to time. Changes will be published on this page before they take effect and the "Last Updated" date will be changed. For significant changes, a notice may be sent to your registered email address.
If you continue to use ci777's services after a revision, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions or concerns about the privacy policy, please contact us.
Email: [email protected]
Live Chat: 24/7 support available in Bengali.
ci777 is always committed to protecting your privacy. Ensuring fair play and a safe gaming environment is our responsibility.
Related Policies
Read ci777's other important policies and enjoy a safe and responsible gaming experience.